Privacy Policy

1. Introduction

VisionTech Marketing (F.Z.C) ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our cloud storage services.

This policy applies to all users of Vision Cloud services, including our website, mobile applications, and desktop applications.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Payment information (credit card details, billing address)
• Profile information (optional photo, preferences)
• Communication data (support tickets, feedback)
• Files and data you upload to our services

2.2 Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (features used, actions taken, timestamps)
• Log data (access times, errors, performance metrics)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our cloud storage services
• Processing payments and managing subscriptions
• Sending service-related notifications and updates
• Responding to customer support requests
• Improving our services and developing new features
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our terms
• Sending marketing communications (with your consent)

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All files are encrypted with 256-bit AES encryption both in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls and authentication mechanisms protect your account
• Infrastructure Security: Secure data centers with 24/7 monitoring and redundancy
• Regular Audits: Periodic security audits and penetration testing
• Privacy by Design: We never access your files without explicit permission

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who help us operate our services (payment processors, hosting providers, analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your files and data at any time
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Transfer your data to another service

To exercise these rights, please contact us at [email protected]

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete your personal information and files within 30 days, except where we are required to retain data for legal or regulatory purposes.

8. International Data Transfers

Our services are operated from the United Arab Emirates, and your data may be stored and processed in data centers located in various countries. We ensure that all international data transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:

• Essential Cookies: Required for the service to function
• Analytics Cookies: Help us understand how users interact with our services
• Preference Cookies: Remember your settings and preferences

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our services. The "Last Updated" date at the top indicates when this policy was last revised.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

13. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to lodge a complaint with your local supervisory authority.